When people are dealing with a legal problem they often don’t approach a lawyer as their first step. Frequently, people go to a source they’re in closer contact with: frontline staff working in local community-based organizations.
Frontline workers are people working in settlement agencies, housing or health support, libraries, community centres, and in many other community services. They listen attentively, show empathy, and try their best to refer clients in the right direction. Frontline workers get to know their clients’ circumstances and their larger set of problems. In some cases, they share languages and cultural backgrounds with their clients. Their . . . [more]